Track Your Booking
Updated 2 November 2026
Understand your order status
Pending payment: the token has not been confirmed. An unpaid hold expires after 60 minutes.
Processing: token payment is confirmed and the booking awaits balance payment and handover.
Completed: staff have received the full balance and finalised the collection or delivery bill in POS. A fully settled standalone POS sale is also Completed.
A failed, cancelled or expired booking is not a completed purchase. Contact the store if a payment was debited but your order does not reflect it; do not pay repeatedly.
Look up an order
Account and support
Signed-in customers can also view bookings in My account → Orders. Contact the booking store for delivery arrangements or payment discrepancies.