Collection & Delivery

Choose how to receive your item

Collect from the booking store or choose “Deliver to your address”. Delivery is carried out by the store’s own staff and must be arranged with that store. Confirm coverage, availability and timing before paying if delivery is essential. There is no automatic courier service or guaranteed delivery date.

Arrange handover within 48 hours after confirmed token payment. If you cannot meet that window, contact the store promptly. Uncollected bookings expire, stock is released and the token is ordinarily non-refundable, subject to applicable consumer rights and any remedy owed by the store.

Delivery charges and coverage

No shipping charge is added to the online token checkout. Store delivery is free within the area the store confirms it can serve. Do not assume nationwide staff delivery: confirm your address and arrangements with the booking store before paying. No fixed delivery timeframe is promised.

Address and handover

Enter an accurate mobile number and delivery address at checkout. The store uses these details to arrange handover. Check the item, selected variation, accessories and invoice with staff at collection or delivery. Pay the balance to staff; only the token is paid online.

If there is a problem

These store policies do not limit remedies or consumer rights required by applicable law. Report a defective, damaged, incorrect, spurious or materially misdescribed item with your order reference, photographs where relevant and a description of the problem. We will assess the issue and provide the remedy required by law. A booking expiry or non-refundable-token term does not override those rights.