Frequently Asked Questions

What do I pay online?

Only the booking token is paid online; the full selling price is not collected at online checkout. The token is deducted from the final bill. Pay the remaining balance to the store at collection or delivery. Each listing or selected variation shows its own token; the default is ₹99 for a selling price above ₹99, or 10% when the selling price is ₹99 or less. A valid product-specific amount takes precedence.

Sign in, choose an available store and select collection or delivery. A valid mobile number is required at checkout; provide a complete address for delivery. A bundle can be booked only when one store has stock for all selected items. Its online total is the sum of their tokens.

How do I receive my product?

Collect from the booking store or choose “Deliver to your address”. Delivery is carried out by the store’s own staff and must be arranged with that store. Confirm coverage, availability and timing before paying if delivery is essential. There is no automatic courier service or guaranteed delivery date.

Arrange handover within 48 hours after confirmed token payment. If you cannot meet that window, contact the store promptly. Uncollected bookings expire, stock is released and the token is ordinarily non-refundable, subject to applicable consumer rights and any remedy owed by the store.

What do the grades mean?

Read the condition and, where supplied, the used-item grade shown next to it. These are separate labels. Cosmetic grades do not promise battery health, accessories or warranty.

• Mint — Like new, with no visible scratches or dents.
• Good — Minor scratches or light signs of use.
• Fair — Noticeable scratches, dents, or heavier wear.

Check the exact listing for specifications, included accessories, warranty months and photographs. Ask the store about anything not stated before booking.

Why is my paid booking Processing?

Pending payment: the token has not been confirmed. An unpaid hold expires after 60 minutes.

Processing: token payment is confirmed and the booking awaits balance payment and handover.

Completed: staff have received the full balance and finalised the collection or delivery bill in POS. A fully settled standalone POS sale is also Completed.

A failed, cancelled or expired booking is not a completed purchase. Contact the store if a payment was debited but your order does not reflect it; do not pay repeatedly.

Do you offer returns or warranty?

There are no voluntary change-of-mind returns or exchanges and no general seller warranty. Check any explicit warranty terms for the exact item. Read our return, warranty and exchange pages.

These store policies do not limit remedies or consumer rights required by applicable law. Report a defective, damaged, incorrect, spurious or materially misdescribed item with your order reference, photographs where relevant and a description of the problem. We will assess the issue and provide the remedy required by law. A booking expiry or non-refundable-token term does not override those rights.

Need help?

Mobilepark.in
Vivekananda Sarani Rd, Italgacha, Motilal Colony, Rajbari, Dum Dum, Kolkata, West Bengal 700079
mobile1park.in@gmail.com
+91 70030 11586